2012-10-05

Fixing iPhone 5's battery and data drain bugs


Article cited from smh.com.au by Batterybay.net

Is your new iPhone 5 battery not lasting as long as it should and chewing up massive amounts of mobile data?

Don't panic. You're not alone.

Got juice? iPhone users claim battery is causing issues.
Hundreds of iPhone users are reporting these issues, among others, on web forums

Fortunately, though, there appears to be a simple fix for both issues.
The battery issue, which causes it to drain far quicker than it should, is said to only affect those that have restored their old iPhone onto a new one. "Bad battery life seems to be a recurring issue with first releases of iPhone software - it happened with 4.0, 5.0 and now 6.0," said MacTalk.com.au editor Peter Wells.

The iPhone's reset screen.
The iPhone's reset screen.
"We'll hopefully see a 6.0.1 update addressing battery life very soon."

Comment was sought from Apple last Thursday and a response has not yet been received.

How to fix the battery bug

To fix the battery bug it has been advised by some Apple users to simply reset all of the phone's settings. Before doing this though it's a good idea to back-up your phone and also note what resetting it will do.

As MacTalk forum user and writer "MissionMan", aka Athol Hill, has noted, resetting the phone's settings will erase things like the phone's home and lock screen picture, wi-fi settings and the fact you turned Siri on.
Settings like these, however, should all be easily replaceable.

To reset the phone's settings go to Settings > General > Reset. Here you will want to tap Reset all Settings. If it prompts you for your password, enter it and follow the prompts.

Doing the above will not wipe your phone.

Athol Hill also advises users to run their battery flat until it shows the connect to charger screen and to then charge it for at least 2 hours. Wells suggests turning off iCloud Safari syncing too.
To turn this off go to Settings > iCloud. Here swipe the Safari slider to off.

How to fix the mobile data bug

As well as the iPhone having battery issues, some have also reported it using excessive amounts of data and preferring the 4G network over wi-fi even when connected to wi-fi.

Some have suggested iCloud Safari bookmark syncing is causing the excessive data issue.
So if you turned it off when trying to fix the battery that may fix the issue.

Others have suggested the Apple Podcast app is also causing issues and have said removing it might help. No concrete solution has been found though that appears to fix most users' problems.

Telstra told Fairfax Media last Thursday that it was investigating customer complaints and had reached out to numerous clients reporting higher than expected data usage and was reviewing their data logs.

On Tuesday it said it had found its network "performing as expected" and not causing unnecessary data transfer. "We have been proactive in informing our customers how much data they are using," it said. "We encourage customers with any queries around data usage to contact us."

Despite this, it's understood telcos like Telstra are in discussions with Apple to try and fix a problem that is causing the iPhone 5 to prefer LTE, or 4G, data over wi-fi even when connected to wi-fi. On Twitter Telstra said there was a "suspected" issue with the iPhone.

Vodafone said there were "no known issues" on its end.

Optus said it was investigating and had not had any direct communication with customers on the issue yet.

Virgin Mobile said it was "looking into this as a matter of urgency".

"As far as I am aware we haven't had any customers report this issue as yet but we are investigating it thoroughly and if we do have customers contacting us with concerns we will be advising them to turn off their cellular data until we can confirm the problem," a Virgin Mobile spokeswoman said.

"We are waiting to hear back from Apple regarding this," the spokeswoman added.

On September 30, US telco Verizon and Apple released an update which fixed an issue that caused the iPhone 5 to use Verizon mobile data "while the phone is connected to a wi-fi network".

It's not clear whether such an update will be issued by Apple for Australian telcos as well.

According to some user posts on broadband forum Whirlpool, Telstra has been crediting users with data that have been having issues with higher than expected data. One user, "McGremlins", has posted that Apple "have acknowledged the issue and a fix will be out within the next 14 days". But Apple have not confirmed this.

"Like quite a few [MacTalk] forum members, I've noticed my data usage to be around three times higher than it normally is, and that's with LTE switched off," said MacTalk's Wells.

"My iPhone 5 on iOS 6 seems to really struggle to hold on to a wi-fi signal. I'm hoping that the carriers will declare an iPhone 5 Data Usage amnesty at least until iOS 6.0.1 is released and these problems are solved."

If Apple customers are still having issues they should call Apple in Australia on 1300 321 456 or visit their website at apple.com/au/contact.